About Avitel

AviTel is a cloud communications provider focused on meeting the international calling needs of call centres, hotels, tour operators, and global enterprises looking to project a local presence. We provide telecommunications and enhanced VoIP solutions including toll free services, call recording, call termination, Cloud PBXs, call centre solutions, toll free numbers worldwide, local numbers worldwide, SIP trunks, DID/DDI numbers, VPN solutions, business telephone systems, VoIP systems, and conference calling.

10 Years & Counting

Since 2005, AviTel has delivered voice over IP (VoIP) services to international businesses, spanning 5 continents and processing over 500,000,000 calls. Our customers include contact centres and business process outsourcers (BPOs), leading hotel and resort properties, international tour operators plus large enterprises and multinational corporations. Our ability to quickly design and implement tailored systems backed by responsive support from knowledgeable technicians sets us apart. We work directly with the customer to deliver an innovative, high quality, cost-effective solution to enhance operational efficiency, improve performance and optimize customer service.

Exceptional Service & Support

  • Service provisioning within hours, not days or weeks
  • 24X7 technical support (English )
  • Rapid response and service restoration times
  • Online access to account and billing information
  • Post-installation follow-up on our performance

AviTel VoIP Termination-Sip Trunking

AviTel can terminate calls to anywhere in the world in a cost-effective, high quality service manner utilizing Voice over IP (VoIP) technology. We can customize solutions based on your network configuration and can connect via VoIP Gateway thru the PBX TDM connection, via SIP Trunk or H323 connection. We utilize Public and Private Internet connections and can operate within a Cisco VPN. In the traditional PBX scenario, AviTeI will program and install a gateway on the customer’s premise. The gateway is connected to the internet on one side and PBX on the other. The type of gateway needed depends upon whether analogue lines are connected or all calls terminate via VoIP.

On an outbound call, the voice signal is transmitted from the customer’s PBX to the gateway on the customer site. There the call is changed from a voice signal to a data packet and sent across the internet to the AviTel Operation Centre gateways. The gateways change the data packet back into a voice signal and push the call over the PSTN to its destination.

AviTel can also provide full PBX functionality such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), call queuing and scripting and a host of other features. AVOXI also offers inbound toll-free services. AviTel leads the industry with Quality of Service including emergency backup generators, backup network sites and redundant PSTN carriers and ISPs. Our network engineers proactively monitor the network to make sure call traffic is flowing smoothly and we provide technical support 24 X 7.

Local Phone Numbers DID, DDI and Virtual Numbers

With numbers available in over 2500 cities worldwide, AviTel can help give your company the appearance of a local (in-country) office, without the expense. Customers like doing business with companies in their own region and are seven times more likely to call a local number than an international one. A local phone number from AviTel helps project the image of a company that is part of the local business community.

Feature-Rich Local Phone Numbers

AviTel can establish your local phone numbers using voice over IP (VoIP) or the public switched telephone network (PSTN) and configure them to ring to your PBX, landline phone or mobile phone – anywhere in the world. We also can provide advanced calling features such as time of day routing, call redirect and failover routing. The AviTel VoIP Gateway Solution is the preferred VoIP solution for larger customers with existing PBX and phone systems. The solution consists of running Voice over IP through a Cisco IAD (Integrated Access Device) which is installed on your premise between your router and PBX. It allows you to retain your present PBX and phone configurations.

You must have dedicated internet bandwidth (DSL or cable modem) from a local ISP and a public IP address that you can assign to the IAD. The IAD converts voice signals into data packets and vice versa. The IAD solution is scalable and can grow with your business. IADs can be daisy chained together to accommodate an increased number of phone lines. Like all of AviTel services, the quality for the IAD solution is outstanding and multiple redundancies in our network ensure that our service is reliable. We back this with 24 X 7 customer support and provide all of our customers with password protected access to a secure web interface where they can see all of their CDRs (Call Detail Records).

You’re Source for Affordable and Reliable Business Phone Systems

AviTel Core allows your employees to focus on your core business. AviTel eliminates the risks and costs associated with owning and maintaining an on-premises PBX. AviTel’s Operations Centres in multiple locations worldwide. AviTel Core assures a secure environment with redundancy and scalability. As an enhanced hosted PBX Solution, AVOXI Core gives your admin the choice to handle end-user settings. AviTel also allows you to instruct end users on how to handle their own settings. Features such as call forwarding and call recording retrieval are available to end-users through a web-based interface. AviTel Core gives the mobile work force flexibility. It also provides control of their extension anywhere they can access the web.

Since 2007, AviTel has provided the most reliable call centre solutions to local and international businesses around the globe. Although each company we work with has different services and needs, our goal remains the same: to answer to a higher calling for your business’s needs.