FAQ

This is a short list of our most frequently asked questions. For more information about our product and services, or if you need support, please mail us to support@avitel.com.au

Does more expensive mean better quality routes?

Not necessarily. Major International carriers can offer you better rates as they are the main provider or because they are wholesalers.

What should I look for when selecting a carrier?

- Call quality- Service : Having good quality and reliable service is probably the most important criterion when choosing a VoIP provider. What is the point to sign up for the cheapest service but fail to get a quality phone call? You will be able to test this once your account is setup with us.

- Price : Many people look at the price first and choose the one offering the lowest price, thinking that they get a good bargain. Price should never be your first priority when choosing a VoIP provider. With keen competition in the market these days, the price difference among different service providers is minimal, probably differing by only a few dollars per month. You should consider your need first and find the VoIP provider and service plan that best accommodate your need, then compare the price.

- Minimum Minute Requirements : Some Termination Providers require you meet a certain level of traffic monthly. This might be hard to fulfil if you’re just starting out.

- Minimum Refilling Requirements : Some Termination Providers require you top up with a certain amount when you refill your account.

- Billing Increments

- CODEC Compatibility

- Protocol Compatibility

- Payment methods

Am I able to test termination services?

With Avitel, you get a free test account to try the termination before start production traffic.

What codecs and protocol do you support?

We support G.729, G723 and G.711U, G.729 is preferred. We support SIP signaling protocol.

How Can a Toll Free Number Improve Your Business?

A telephone number doesn’t come off as an essential asset, but a toll free number can Improve multiple areas within your business.

Who Can Benefit from a VoIP Gateway Solution?

A VoIP gateway is the interface responsible for converting calls that are sent over VoIP into data that can be accepted by a public switched telephone network (PSTN).

Is a Cloud PBX Right for Your Business?

A cloud private branch exchange, or PBX, is today’s switch station and can provide an array of benefits due to its cloud-based form.

Toll Free Number vs. DDI number – Which is Right for Your Business?

As we have explained in previous posts, your business’s phone number is an indispensable asset and can play a key role in your growth.

Why Does My Business Need a SIP Trunk?

Session Initiation Protocol (SIP) trunking is considered to be one of the most flexible and affordable ways to connect a PBX to the PSTN. Whether your business is looking for a toll free number or VoIP phone systems, our team of experts and this page will guide you toward the right solution for an even better price. Let us simplify your call centre solution, enhance your global business presence, and optimize your customer service. Because business is calling, and AviTel is ready to answer.