Call Center Traffic

Demanding call center environments require reliability, consistency, and scalability. Avitel provides on-demand dialer termination, voice broadcasting termination, and SIP service to call centers, IVR and voice broadcasting providers with short duration needs.

Our high-performing switch and redundancy capabilities can handle a massive amount of concurrent calls without sacrificing quality. With our attractive pricing and no short duration penalties, customers can count on Avitel to deliver consistent, quality voice termination to support demanding call center needs. And also our rates allows call centers and businesses with Short Duration and high CPS SIP traffic to get the best results out of their Call Center and business applications.

We use premium routes where call center traffic is welcome to ensure quality and reliability for business grade usage with Premium route failover. We offer unlimited channel capacity on our VoIP for Call Centers service which ensures you can reach more customers from the start.

Our inbound services on Toll Free numbers and Local Virtual Numbers allow for high volume Inbound Contact Centers to fill their queues without purchasing expensive channels and inbound trunks.

Our Call Center Termination solution provides dialer friendly route through its stable network to ensure a smooth call completion to our partners with no added penalties or surcharges for short duration traffic. The way we go about ensuring the best service available is by rerouting traffic across alternative paths and channels in order to avoid or deal with route fails as they arise. We also have a more than capable team of product professionals who work day and night to constantly design and renew multiple product levels for voice termination in the Australia.

Typical Usage

  • Auto Dialer Applications
  • Message Broadcasting
  • Customer Service
  • Calling Cards

Protocal : SIP
Audio Codecs : G.711, G.729
Channel Capacity: Unlimited

Avitel Call Centre Termination Advantages

  • 01.Tier 1/multi-carrier network options
  • 02.No short duration penalties or surcharges for incomplete calls
  • 03.No minimums or volume commitments
  • 04.High CPS
  • 05.High ASRs
  • 06.No capacity restrictions
  • 07.24/7 in-house support

If you are still not convinced, and you believe that Avitel might have the right solution for your ever-widening business needs, then do not hesitate to contact us using the contact information below. We will get back to you as soon as possible with specialized solutions and suggestions tailored to your individual needs and budget.

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